Customer Feedback | Cambridge & East Anglia

Inspection done? Tell Google how it went.

Every week, Cambridge homeowners search Google for an independent snagging inspector before committing to a new build. Your review is what they read — and because we take no work from house builders, it is the only marketing this practice has.

Opens your Google review box in a new tab · takes about two minutes

What you are rating
  • The survey itself — thermal imaging, drone roof capture, moisture readings, the 250+ check-point audit.
  • The report — photographs, defect severity, and the exact NHBC or Approved Document clause each fault breaches.
  • What happened next — how the developer responded once your report landed with the site manager.

Why reviews matter here

One honest review reaches more buyers than any advert.

Homeowners rarely meet a snagging inspector before handing over the deposit on a £400k–£1m property. They judge on search results, and Google reviews are the first thing they read. A single detailed review — the thermal images, the report, the site manager's response — does more for the next customer than we could buy.

It keeps the industry honest

Independent snagging has no national brand to lean on. Your review is the proof homeowners rely on when deciding who to trust with a six-figure purchase.

It takes about two minutes

A rating and a few sentences is plenty. Most customers write theirs from the same email thread their report arrived in.

It only needs to be your experience

No legal language needed. Say what you were worried about, what we found, and whether the builder acted on the report.

Writing yours

What makes a review genuinely useful.

Two minutes is enough — one or two of the points opposite, in your own words.

Write your review on Google
Customers usually mention
  • Which inspection you booked — pre-completion (PCI), diagnostic snag, or de-snag verification
  • How quickly the report arrived (ours is a 24-hour turnaround)
  • Anything that stood out — the thermal imaging, the drone roof survey, or the NHBC and Building Regulations citations
  • Whether your developer resolved the defects after you sent the report

Reviews must reflect your genuine experience — Google removes or penalises anything that reads as incentivised or fabricated, and we would rather have fewer, real reviews than risk the listing.

WhatsApp the Inspector Directly